Integration of IT and telephony
How does the network integrate with our telephone systems and the telecommunications network?
You may currently have all your computers networked (i.e. all connected by network cables to a main server). This is the most common way to share infor mation within the office, central storage and greater access and your phone can become just like your computer in that respect. Telephone systems can be linked to a central storage point for back up and voice mail handling, allowing you freedom with an array of options within the phone handset. By integrating your telecommunications system with your It system, you can handle your calls as easily as you handle emails.
Its actually very simple - you can connect your network cable to a telephone as you would one of your computers, and it uses the internet signal to make and receive calls.
What is VoIP?
Compared to PSTN (whats most commonly the current or standard line service), VoIP is cheaper and reliable, and is a feature-rich alternative to conventional phone systems. There are phone solutions available that incorporate the latest technology such as VoIP into a platform which can dramatically reduce expenses while working in tandem with your existing network.
- Cost savings
- ISDN + PSTN + VOIP lines
- Free calls between offices/branches
- Email integration
- Database integration
- State of the art handsets and accessories
- Multi-vendor compatibility
- Outbound/Inbound call recording