VoIP redefines the next wave of data and phone integration, creating more effective applications and significantly reducing the ongoing costs of call traffic between linked sites.

VoIP vastly reduces communications costs by converting your telephone calls into Internet Protocol then routing them and delivering calls in the same way that data and video are sent now - utilising new generation carrier grade IP networks or spare bandwidth over your private data network.

The iDCS uses the worldwide standard H.323 protocol, so you are investing in the future, with no need to worry about obsolescence. And with the system's inbuilt flexibility to route calls through the public telephone network in the event of a problem with your data network, you are guaranteed the same quality and service you experience today for your telephone calls.

Convergence - IP ready
 

The iDCS provides the communications platform for connecting IP extensions and handsets. IP extensions can be connected to the system via an existing LAN/WAN, or via an IP network allowing remote extensions to be easily integrated.

Multi-site Networking

Using QSIG signalling, either via a voice or IP network, the iDCS can route incoming calls between sites, for example a branch network across a region or territory. This enhances the customer service provided to incoming callers, with their calls being forwarded seamlessly to the nearest office and managed appropriately based on the CLI and DDI information. The iDCS also allows all users to benefit from the cost effective sharing of selected features across the network. They can access centralised functionality - from simple call forwarding and transfers to advanced features such as operator services, voice mail, automated attendant and ACD across connected sites.

Operator solutions

Samsung’s PC-based operator solution is fully integrated with your existing voice and data infrastructure to maximise the responsiveness of customer’s first point of contact with your organisation. With the simplicity of ‘point and click’ operation, the operator can control incoming and internal calls, forward them to their final destination, assign them to departmental queues, and even add them to conference calls. The status of individual extensions can also be controlled, for example; assigning divert to another number, activating Voicemail or placing on do not disturb.

In addition, a notes facility allows the operator to attach information to specific calls, acting as reminders for the call handler as to who is calling and any messages they may have.

So Bus – voice and data networking technology 

Each So Bus provides a transmission rate of 128kbit/s, giving fast internet access, video and data communications. Bandwidth can be allocated directly to specific LAN users, or to a pool to be shared by users as and when required.

The Samsung i DCS is available with a range of software
applications, designed specifically for the hospitality
sector, providing an integrated solution for hotels, guest
houses, nursing homes and halls of residence.

The Samsung i DCS hospitality software applications can
meet the needs of most establishments, no matter their
size or complexity. The Samsung hospitality software can
also be linked to your existing front-of-house system.