| | iDCS Call Management Software |
| | iDCS Call Management software is advanced call management software that easily integrates with all Samsung iDCS systems, providing comprehensive historical and real-time reporting of call information. Through detailed management reports, group and extension activity can be analysed to provide a thorough evaluation of call traffic, ensuring that you make the most of your communications resources throughout the day. |  |
| | If your organisation has a call centre, or a busy sales or service
department, the iDCS call analysis software provides you with a
powerful tool to improve the level of service to your customers,
improving productivity and resource allocation. |
| | If your organisation has a call centre, or a busy sales or service department, the iDCS call analysis software provides you with a powerful tool to improve the level of service to your customers, improving productivity and resource allocation. Up to the minute, key call details can be displayed on discreet, Windows desktop display or optional wallboards to provide all staff with an easy-toview summary of performance parameters for groups, extensions or DDI numbers – for example: | |
| | • Total calls received, waiting, answered or lost
• Current longest waiting call time
• Average and longest queuing time
• Individual agent call handling activity
• Average ring time before calls are answered
• Average service time after answering
• Individual / group call charges
• Warning alarms set against call criteria
• Supervisor Screen |
| | For more sophisticated call centre requirements, the iDCS integrates
with a range of call centre software applications. Consisting of modules, that can work independently or as an entity to provide a high level of call centre functionality, including skills based and intelligent call
routing, hot desking, multiple queues, agent screens, remote agents,
real time and historical reporting. Providing a complete call centre
solution for inbound, outbound and web enabled call centres | |
| | The Samsung range of voicemail solutions provides advanced call processing features such as voicemail, auto attendant and faxmail to make your business more efficient. | |
| | The Samsung range of voicemail solutions provides advanced call processing features such as voicemail, auto attendant and faxmail to make your business more efficient. Samsung voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal reeting; screen calls before choosing to answer them; record and send messages to a group; and record personal reminders or even conversations. | |
| | Samsung voicemail also brings you the benefits of fax messaging – a powerful tool which allows you to store faxed documents for you to access when required, and even redirect them anywhere in the world In addition, the automated fax retrieval capability can really save your business money. Frequently requested documents such as price lists, directions or order forms can be stored in your system’s memory for callers to download to their own fax machine – freeing up your fax resources, while the incoming caller pays for the cost of the fax.
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| |  CTI – the ultimate in customer service
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| | Voice and data communications have never been more important to your business. The barriers between telephony and IT are being constantly eroded and the iDCS platform is designed to maximise the benefits of this Computer Telephony Integration (CTI). |  |
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CTI is a simple-to-use and cost-effective tool, which can improve the operation of almost any organisation by converging voice and data communications into a single
solution. With Smart CTI, deploying CTI
functionality such as screen popping and
PC-based telephone operation, message
and contact management is easier than
ever. Smart CTI is Microsoft TAPI
compliant and is compatible with a wide
range of industry standard databases
and contact management applications. | |
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