If your organisation has a call centre, or a busy sales or service
department, the iDCS call analysis software provides you with a
powerful tool to improve the level of service to your customers,
improving productivity and resource allocation.

If your organisation has a call centre, or a busy sales or service department, the iDCS call analysis software provides you with a powerful tool to improve the level of service to your customers, improving productivity and resource allocation. Up to the minute, key call details can be displayed on discreet, Windows desktop display or optional wallboards to provide all staff with an easy-toview summary of performance parameters for groups, extensions or DDI numbers – for example:

For more sophisticated call centre requirements, the iDCS integrates
with a range of call centre software applications. Consisting of modules, that can work independently or as an entity to provide a high level of call centre functionality, including skills based and intelligent call
routing, hot desking, multiple queues, agent screens, remote agents,
real time and historical reporting. Providing a complete call centre
solution for inbound, outbound and web enabled call centres

Samsung voicemail

The Samsung range of voicemail solutions provides advanced call processing features such as voicemail, auto attendant and faxmail to make your business more efficient. Samsung voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal reeting; screen calls before choosing to answer them; record and send messages to a group; and record personal reminders or even conversations.

Samsung voicemail also brings you the benefits of fax messaging – a powerful tool which allows you to store faxed documents for you to access when required, and even redirect them anywhere in the world In addition, the automated fax retrieval capability can really save your business money. Frequently requested documents such as price lists, directions or order forms can be stored in your system’s memory for callers to download to their own fax machine – freeing up your fax resources, while the incoming caller pays for the cost of the fax.

Voice and data communications have never been more important to your business. The barriers between telephony and IT are being constantly eroded and the iDCS platform is designed to maximise the benefits of this Computer Telephony Integration (CTI).