OfficeServ Email Gateway

OfficeServ Email Gateway is the ultimate tool for users to access and manage all voice, fax and email messages directly from their email inbox. Whether you’re on the road or in the office, you can receive, respond to, transfer and forward voice, emails and faxes with ease and efficiency.

Key Features

Forward voice and fax messages to other recipients via email.
Store and categorise voicemail and fax attachments for future access and reference
Remotely access your office voicemail and fax messages from your pc or pda.

OfficeServ Call

OfficeServ Call is an advanced call management application that gives users simple access to the features and functionality of their Samsung OfficeServ handset directly from their PC desktop.

Key Features

Database integration with Microsoft Outlook, Microsoft Access and DDE compatible applications.
Dial direct from Microsoft Outlook contracts and ‘screen pop’ Outlook contacts where Caller ID is available.
Program shortcut keys to dial phone numbers visible on your screen
Dial and answer calls with a click of the mouse
Display the status of other extensions users with Busy Lamp Field displays
View call history including missed calls (where Caller ID is available)

OfficeServ Easyset

OfficeServ Easyset is an easy to use, web-based application that allows you to configure an OfficeServ handset to your preferred setting at the click of a mouse. With OfficeServ Easyset you can make simple programming changes without the expense of calling a service technician.

Key Features

Program OfficeServ handset buttons
Modify OfficeServ handset name and password
Change call forwarding, speed dials and do not disturb
Change volume settings, time and date format
View call history and set absence messages visible to OfficeServ Operator users

OfficeServ Operator

OfficeServ Operator is an easy to use PC based console specifically designed for frontline staff (operators) so that they can handle high volume call traffic as smoothly as possible. OfficeServ Operator works in conjunction with the Samsung OfficeServ handset.

Key Features

Easy to use graphical user interface
Control calls from the desktop
Use either mouse or keyboard shortcuts for flexible and intuitive call control
Display the status of each extension on the system with the Busy Lamp Field display
Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages

OfficeServ Softphone

OfficeServ Softphone is a PC based application for mobile professionals and telecommuters that provides full handset and telephony functionality at the click of a button without the need for a physical phone.
Avoid the expensive costs associated with hotel communications and mobile charges, especially when travelling overseas

Key Feautres

Utilise entire OfficeServ handset telephony functionality with access to direct indial calls, internal calls, voicemail, personal and system directories
Use point and click operation
Operate with headset/USB phone

OfficeServ Dataview

OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web based user interface.

Key Features

Personalise Wallboards showing agent statistics and call queue statistics
Access 15 different live reports to monitor trunks, stations, call centre, operator and VM/AA activity
Set up automatic emailing of scheduled reports to managers and supervisors.
Access graphical views of historical and real time reports
Export/print reports and graphs to Excel with one click

OfficeServ Manager

OfficeServ Manager is the main configuration tool for Samsung OfficeServ systems allowing you to make simple, everyday changes to your OfficeServ system without the need to contact your communication systems provider e.g OfficeServ handset names, call forwards and speed dial
Available as a PC application or in a web based version

OfficeServ ACD Call Centre

Samsung OfficeServ ACD Call Centre is specifically tailored for mid sized organisations or corporate departments requiring a sophisticated customer interaction management solution for 10 to 100 agents. This server based application integrates with the OfficeServ 7000 range of communication systems, and is designed to enhance customer service levels, lower call abandonment rates, increase staff productivity and accountability.

Download brochure (ACD Call Centre brochure.pdf)