| | Advanced communications solutions |
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A host of sophisticated standard and
optional features are available on all
systems in the Samsung iDCS range,
ensuring that you maximise the potential
of your communications solution.
All features are simple to use – many
at the touch of a button – allowing you
to make the most of your system’s
comprehensive functionality.
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| |  ISDN faster access to the world of business |
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ISDN is the most cost-effective way of connecting your telephone
system to the outside world. The Samsung iDCS range
supports Basic Rate and Primary Rate ISDN, allowing
you to reap the functionality and cost benefits that
ISDN delivers: | | | • Enhanced quality – immediate, high-quality
connections give you better customer
communications | | | • Direct Dial In (DDI) – allowing your callers to
dial direct to extensions without going via
reception, saving valuable time! | | | • Future-proof technology | | | • Video and data networking – the high capacity of ISDN onnections enables efficient video conferencing and cost-effective inter-office data transfer, ideal for e-mail and internet access.
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| | Trunk to trunk call divert, transfer and conferencing |
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With trunk to trunk functionality, calls can be seamlessly and invisibly diverted from your office
to a mobile phone or your home number ensuring that you are always in touch – wherever you are. Calls can also be transferred between different offices as easily as to the next desk, overcoming
the problem of different departments in different locations. |  |
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Conference calls between multiple locations can minimise the time and resource wasted travelling to and from meetings, maximising your efficiency. The i DCS allows up to five extensions or external numbers to take part in a conference call, coming in and out of the conference as necessary.
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| | CLI & DDI – talking numbers
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 | Utilising the power of ISDN technology, the i DCS enables you to log and manage multiple incoming Calling Line Identification (CLI) and Direct Dial In (DDI) numbers. |
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As well as displaying the number of incoming callers, CLI can also associate incoming telephone numbers with names from your iDCS system’s internal database so that the caller’s name is displayed on the handset, enabling you always to know when your key contacts are calling. Additionally, a single keystroke will save a caller’s number so that you can easily return their call.
The i DCS also allows you to review calls to your extension, allowing you to
simply return those calls that you have missed.
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| |  | Applying DDI functionality allows individual extension numbers to be name tagged and identified by linking the name displayed on the phone’s LCD screen with the number the caller has dialled. |
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By combining CLI and DDI tagging, each incoming call can be managed appropriately on the basis of the incoming caller’s details and the number they have dialled, which can be displayed simultaneously on the LCD screen. This provides more effective and faster responses to existing and prospective customers (eg at a call centre operating on behalf of a number of organisations).
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| | Auto attendant – a 24 hour receptionist
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| | The auto attendant can answer multiple calls simultaneously, providing different greetings for different departments. External callers are prompted by the auto attendant to enter their choice of destination for direct connection to the correct person, without the need for a receptionist to handle the call. If no extension number is dialled within a specified time, the call is automatically connected to a receptionist, or another specified extension. An ideal solution for busy or out-of-hours periods. |  |
| | Automatic Call Distribution (ACD)
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ACD is an advanced feature which provides sophisticated
call handling to optimise caller service. This functionality
is ideal for those departments which operate as a call
centre – such as your accounts department, sales desk
or response centre.
Calls are distributed intelligently to the first available
extension within the group, minimising the length of time
before a call is answered. If no extensions are free, the caller
can be held in a queue, while the optional auto attendant
card provides voice prompts to reassure them of prompt
attention as soon as the next agent becomes available.
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| | Hot Desking complete connectivity for roaming staff |
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If members of your staff often work from different locations or
departments within your office, then hot desking can be an invaluable tool. By entering individual access codes, users can move between different desks and even transfer their own personal features – such as access to Voicemail, speed dials and pre-programmed functions – to the relevant handset.
For mobile members of staff, or occasions where you need to move a number of people around the office, hot desking is a simple and effective solution that keeps all your staff in touch and in control of their communications.
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| | DECT – the freedom of cordless technology
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 | DECT (Digitally Enhanced Cordless Telephony) takes office telephony into new areas, giving your staff complete freedom to move around the office, while still being able to make and take calls. iDCS DECT handsets provide an array of sophisticated features, so that staff can stay in touch and manage their calls from anywhere in the building. DECT can be a real problem solver for companies with staff who need mobile ommunications at work. If your company has a large site or multiple buildings, or if your sales, warehouse or service staff carry mobile phones or pagers whilst at work, then DECT can improve their working efficiency and reduce the ongoing communication costs of your organisation. |
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