Common Mistakes

Am I moving to the same Local Exchange area?

Don’t make the mistake of assuming that because the old and new offices are only a few hundred meters apart that they must be off the same exchange. It is technically possible for buildings that are next door to one another to be serviced by different telephone exchanges. The best way to check this is to contact your phone company.

How much notice to I need to provide?

Look out for companies that quote their provisioning times from the date of order acceptance – this won’t help you much if it takes them 2 weeks to accept the order!

Don’t cut off the Internet

All DSL based Internet services such as ADSL, SHDSL, ADSL2+ use a standard phone line to deliver the service. If you cancel or relocate a phone line with a DSL service on it, the Internet will not be relocated – it will just die.

Are there enough phone points?

Make sure you confirm that there are sufficient phone points cabled in the new building and that they are in the right place. Your phone system installer should be able to carry out a site survey prior to the move to ensure the cabling is up to scratch and to add any additional points if necessary.

Don’t forget to divert

If you are using a temporary diversion on the day of the move, make sure you set the diversion before the phones are removed.

More information

1. Relocating the phone lines
2. Relocating the Internet connection
3. Relocating the PABX or phone system
4. Common mistakes