Optus have three Voice over IP (VoIP) products each aimed at assisting businesses to enhance the quality and efficiency of their communications. The three products are Optus Voice Box, Optus Enterprise IP Telephony and Optus IP Centrex. It is interesting that Optus claim on their website that almost one half of their IP customers already have a Voice over IP solution (VoIP), and a further 17% are evaluating or trialing Voice over IP (VoIP) technology. They go on to claim that a typical organisation can expect to achieve savings of between 30% and 50%, depending on its network topology and level of investment in new technology.

Optus Voice Box

Optus Voice Box is a complete office telephony system for businesses wanting to take their first step towards convergence – and simplified, streamlined telephony management using a Voice over IP (VoIP) solution. It combines a business phone system, competitive voice rates on Optus Outbound Voice services and a choice of service management options to give you a complete office communications system.

Optus Voice Box is available as a fully managed solution making the set up and management of a new business phone system easy. Optus Voice Box provides competitive voice call rates compared to traditional telephony, supply of the IP equipment and a support package.

Optus Voice Box like many VoIP solutions makes it easier to monitor and control your communications costs due to the consolidation of multiple services. Optus also offer a lease option allowing you to avoid capital outlay–lessening risk, and keeping the expense off your balance sheet.

Optus Voice Box offers a number of call features that you would expect to find on a high end phone system. For example, name/number translation, multiple group pickups, call overflow features and Automatic Call Distribution (ACD).

The service options with the Optus Voice Box are quite flexible. The monthly fee includes a range of professional services - you simply choose the Professional Services and Service Management option that best fits your business needs – from an unmanaged to a fully-managed telephony service.

Optus Enterprise IP Telephony

The Optus Enterprise IP Telephony Solution is part of the Voice-over-Internet Protocol (VoIP) product suite, and provides a smooth migration path to emerging IP-based capabilities for your voice and data traffic. It provides you with a suite of networking solutions designed to give employees secure, reliable, and convenient access to the information they need, whether they are located in the main office, at a remote or branch office, at home, or on the road.  Optus Enterprise IP Telephony is a combination of Cisco Hardware, Optus services and connectivity and a support package. There is a great deal of flexibility with this solution which allows you to add new applications and support options as your requirements change and grow.

Optus Enterprise IP Telephony offers a single SLA across the network, comprehensive network status reports, a single contact point for added convenience and simplified billing which is easy to understand at a departmental level.

Optus IP Centrex

Optus IP Centrex is an advanced Voice over Internet Protocol (VoIP) solution that is centrally managed from the Optus exchange. It enables employees to access all the network intelligence in the core of the Optus network, wherever an Optus Broadband IP access is available.

Optus IP Centrex allows you to customize its functionality by selecting your own mix of features. These features include multimedia services such as point-to-point video, document sharing and instant messaging. By using Optus’ Web-based administration tool, you can manage these features simply through a single user interface.