Optus’ Inbound Voice Call Service provides your customers with a convenient and cost effective way to communicate with your business. You can choose from one or more of the Optus Inbound Voice Call options below to provide a tailored solution. Inbound Number Portability is now available in Australia which means you can choose which service provider you wish to use for your 13/1300 or Freephone 1800 services, while retaining your existing inbound number.

OPTUS FREE ACCESS 1800

Optus Free Access 1800 allows your existing customers or prospective clients to call you free of charge from a fixed line phone, from anywhere in Australia.

OPTUSACCESS 13

Optus Access 13 provides a short and memorable number to your customers, and your customers know they will only be charged for a local call when calling you from a fixed line phone anywhere in Australia.

OPTUSACCESS 1300

Optus Access 1300 is a 10 digit number which guarantees your customers only pay the cost of a local call when calling from a fixed line phone anywhere in Australia.

OPTUS KEYWORDS™

Optus Keywords is ideal for effective marketing turning your inbound number into a word for easy recall and customer call-to-action. Your Optus Keyword can consist of either a 1800, 1300 or 13 number, and up to six or four letters respectively. For example:*

• 1800 CINEMA
• 13 HIRE
• 1300 DOCTOR

*The above KeywordsTM are only examples of how KeywordsTM can be used and may not be available.

OPTUS GLOBAL FREE ACCESS (GFA)

Optus Global Free Access is an international reverse charge number allowing your customers or staff to call you free from overseas. With Optus GFA a caller simply dials a local toll free number and the call is automatically routed to Australia where Optus redirects the call to your desired answering location.

UNIVERSAL FREE ACCESS (UFA)

Optus Universal Free Access provides allows your customers to contact you free of charge from participating countries around the world using a single number.
(Note: GFA and UFA services are available from participating countries where Optus has negotiated with specific Carriers.)

Additional Features

Access Control

A range of advanced Access Control features enable you to tailor your Optus Inbound Voice Calls Service to suit your business requirements. You can choose different coverage areas for your service on a national or statewide basis with the flexibility to extend your service coverage as your business needs grow or change. You can also control which callers are able to get through to your Optus Inbound Voice Calls Service and reduce costs by barring certain kinds of calls, such as those from mobiles, local calls, or calls from specific phone numbers.

Call Routing

Optus call routing technology ensures every call is directed to the appropriate destination. Calls are automatically routed to answering centers based on criteria that you specify, such as the time of day, day of the week, or public holidays and similar events. This streamlines your call management and ensures your resources are effectively utilized. Calls can also be directed to the office closest to their point of origin. Recently implemented Mobile Originating Location Indicator (MOLI) technology has extended this feature from fixed phones to mobile phones. So you can enjoy the convenience of a single national service number with the assurance that each call is routed to a local answering point. Call routing technology improves the level of service to all your customers and it allows you to reward your most valued clients with preferential treatment.

The phone numbers of up to 500 clients can be stored in a data base that automatically transfers their calls to a priority answering point.