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NEC IPK BENEFITS

NEC Xen IPK

The NEC Xen IPK converged communication system gives your business a big company look and feel at an SME budget. And whether your business occupies one site or many, the benefits of deploying

VoIP with the Xen IPK are clear.

Cost savings

Spend less on your essential communications. A variety of features, such as toll bypass, least cost routing, automated attendant and automatic call distribution (ACD), means you minimise call charges and increase staff efficiency, leading to direct and indirect cost savings.

Increased productivity

With computer telephony integration (

CTI), employees can access and manage customer contact information more efficiently. Email, voice and fax messages are all accessible from an employee’s inbox. Additionally, with automatic call distribution (ACD) calls can be routed to the right staff quickly and easily – particularly valuable in contact centre settings.

Easy expansion

The Xen IPK system can meet the ever-changing communication demands of businesses. As your needs expand, the system can grow with you.

Easy maintenance

The Xen IPK’s compact hardware takes up minimal space. With management software built around easy-to-use Windows software, the system is very user-friendly. This also enables you to make basic changes and print handset labels. Designed to minimise communications downtime during maintenance and/or expansion, the Xen IPK’s programming can be completed from local or remote locations, any time.

Staff location flexibility

Your staff can work where and when they need to with the same communication experience. They can be reached on the same number and have access to the same features they would have at the office. Long commutes are no longer necessary, saving staff and your business time and money. And mobile sales staff can stay closer to customers.

In addition to these compelling advantages, businesses spread across multiple sites can expect the following benefits:

Reduced application costs

On a centralised IP network, multiple work sites can share the benefits of valuable applications like

Voicemail, call centre, and unified messaging. Big business functions become cost-effective, changing the way smaller businesses can deal with their customers and compete in the market.

Effective mobile workers

Workers can log in at any business site and access the same information and communication functionality. This ability can save on costs such as mobile phone bills, and prevents needless duplication of information.

Central administration

Moves, adds and changes (MACs) can all be managed centrally, negating the need for administrators at every site. MACs are also far simpler and cheaper with VoIP than with traditional telephony systems.