CyTrack @ CeBIT Australia 2008 - 20th - 22nd May
CyTrack is Exhibiting at CeBIT Australia 2008 ! Come and Meet us at Export Alley in the Consensus Award Winners Section ! Email
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if you wish to arrange a meeting with our Managing Director or one of our sales team at the show !
CyReport received Vista Certification !
 What gets measured, gets managed - the old adages still ‘ring’ true. CyTrack® CyReport™ is a powerful Business Reporting system for Telephony Systems. CyReport™ provides your business with the means to collect, report and analyse on your telephone system. From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport™ provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from.
CyReport™ is going to pay for itself in a very short time, whether its from empowering your business with accountability, providing you the means to create new chargeable or chargeback services, enabling you to manage and check your telephone costs, or identify areas of performance that need improving. can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Or just highlight any number in Windows and Right-Click to Dial.
More than a simple Call Reporting (TMS) system !
- Powerful SQL Database Reporting of Telephone & Call Centre data in one module
- Simple to operate
- Over 150 reports Flexible and Customisable Reports
- Multi-User and Multi-Site Options
- Powerful carrier tariff Configurator and Costing
- Unlimited Directory Hierarchy featuring Drag and Drop interface
- Operator Directory Fast Search
- Console Serviced Office & Hospitality specialised modules
- Multi-User & Multi-Site options
- Serial, IP logging and File data collection
More details on CyTrack CyReport available here
CyDesk Review
Link your most important tools – The PC, Telephone, Mobile Phone, Internet, Customer Database, Outlook or CRM and create advanced service management and business efficiency with CyDesk. CyDesk can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Or just highlight any number in Windows and Right-Click to Dial.
CRM Integration
- Microsoft Outlook
- Microsoft Access
- Microsoft Dynamics CRM - versions 3 & 4
- GoldMine
- ACT!
- SalesLogix
- Maximizer
- Sugar CRM
- Customised Options
- CyTrack Integration Gateway for any supporting application
Not just dialing and Screen Pops !
- Service Efficiency Improve Staff Capability for better Service Performance Monitoring
- Add Telephony Integration to your Customer Contact or CRM Business Systems
- Log History of calls made received and even missed to your CRM
- Workflow adherence,
- Presence Management
- Instant Message (MSN Messenger & Communicator) Integration
- Outlook Calendar Integration
- Optional Voice Recording - On-Demand or Full Time
- Optional Integrated Reporting and Billing with CyReport™
- Call Centre Functionality Modules
- Mobile Phone Integration
New Feature added - Alert Me !
Tag your CyDesk colleagues whether they are logged out, logged in and busy or on a 'break' status
CyDesk will alert you when your Tag status is reached
More details on CyTrack CyDesk available here
CyQ - Customer Service and Call Centre Inbound Management
Connect your customers and partners swiftly and efficiently with your best team members to service the call. CyTrack® CyQ™ is the most affordable powerful and flexible Customer Service and Inbound Management & Reporting system for all businesses. CyQ™ provides your business with the means to route and manage your customers and provide them options on how they want to contact your staff in the best possible way.
NEW Multi-Media Call Centre Features Launched
CyQ Ultimate our flagship Module in the CyQ range - exciting new product features:
Manage all your customers enquiries to your company within the CyTrack CyQ environment - calls, voice mails, emails, faxes, call-back requests from your web pages or any URL hyperlink. Each enquiry type can be assigned its own queue and therefore the CyQ Real-Time screens and also historical reports log and present traffic and statistical details for Call-back in Queue tasks and performance just the same as live calls in the system features. Agents can catagorise the tasks completed by administrator assigned lists so that results and totals can be provided in real-time statistics to the wallboard and for review in historical reporting. Tasks can be assigned to agents according to their skill level and also media type approval.
CyQ Model Summary
1. CyQ Ltd - standard features, but limited to 5 users and 4 ports maximum, shipped with 5 users and 4 ports
2. CyQ Premier as Ltd features but not limited to 5 users or 4 ports , shipped with initial 10 users, 4 ports
3. CyQ Ultimate as Premier features , shipped with initial 20 users, 12 ports - + below special feature packs:
a) Can be set to route callers to specific queues based on a CRM field lookup
b) Includes Callback in Q (NEW)
c) Includes Web Callback (NEW)
d) Includes Email and Fax Queuing (NEW)
e) Includes Voice Messaging Queuing (NEW)
Main System Function Points
- Real-Time Administration Interface
- Range of Queue Management Distribution Modes
- Skills-Based Routing
- Configurable Announcement Manager
- Auto-Attendant
- Queue Priority and Overflow Management
- Drag and Drop Agents and Callers
- Configurable Threshold alarms
- Database/CRM Integration
- Optional Voice Recording
- Integrated Reporting - over 150 Reports
- Configurable Completion & Wrap Up Codes
- Optional Call-Back in Queue Module
- Configurable Agent break-out codes
- Optional Tele-Marketing Call Blending Module
More details from the CyQ Web Page here
CyCall Ultimate - NEW Voice Call-out Tele-Marketing !
Our CyCall Ultimate Package now supports Voice Call-Out. CyCall users can pre-record voice messages and have CyCall call lists and recognise if the call is answered to play message 1 - or if a voice mail play message 2. Callers can then be presented with options to speak to a live agent or link to CyLive to enter their choice of options or register for events etc.
Example:
Message 1 - If call is answered by a live person:
"Hi this is CyTrack calling about our training session on the 2nd of June - if you would like to attend please press 1 or if you would like to speak to one of our consultants please press 2 - or just hang up.
1 - Thank you - please confirm this is "Mr John Smith" by pressing 1 or press 2 to speak to a consultant
1 - Thank you John Smith we have confirmed your booking
2 - Call is routed to CyQ and to next available agent
Message 2 - if call is answered by a voice mail:
"Hi this is CyTrack calling about our training session on the 2nd of June - sorry we missed you - if you are interested please call us back on 1800 298722 - option 4 for training.
More details on CyCall
CyCall All Modules - NEW Web Callback !
Web Call-Back
CyCall Ultimate Administrators can setup Web Call-Back buttons or hyperlinks on their web site or emails which callers can then click and enter their details including a text message.
CyCall will then enter the caller into a queue and present a call-back action to designated agents with the call-back details and text message left, queue name and a hyperlink button to pop the web page that the caller was looking at when they booked the call-back.
The CyCall administrator can provide options for the caller to select specific queues to be entered to - such as sales service or accounts etc. or products groups as you wish to option, then call-backs can be assigned by any set priority or schedule. Agents can catagorise the tasks completed by administrator assigned lists so that results and totals can be provided in real-time statistics to the wallboard and for review in historical reporting. The CyQ Real-Time screens and also historical reports log and present traffic and statistical details for Web Call-backs tasks and performance just the same as live calls in the system features.
Try it yourself - click here:
CyTrack Modules
The following links provide additional information, including features, benefits and functionalities, with brochures and product information for products particular to your proposal.
Web Pages and Brochures
Please do not hesitate to contact us with any queries, or if you wish to arrange an on-line demonstration.
About CyTrack
The Telephone is still one of our most used business tools and yet is vastly under utilised and under exploited given the technologies available today.
The CyTrack Unified Communications & Call Centre Suite of products deliver advanced business benefits and functionalities that the integration of PC’s, Telephones and the Internet enables – from Outlook, Messenger, CRM and ERP applications, with technology that is affordable for everyone and with a simple interface that makes it ‘people-ready’..
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