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What is Voicemail?

Voicemail business telephone systems

Voicemail (or voice mail, voice-mail, vmail or VMS, messagebank) is a centralized system of managing telephone messages for a large group of people. The term is also used more broadly, to denote any system of conveying voice message, including the answering machine.

A voicemail system is today a common feature of all business landline and mobile phone systems. With developments in technology, the growth of voicemail has continued offering small businesses flexibility, portability and a professional image and impression to customers calling the organisation. Business owners today recognize that good communication leads to higher productivity, higher quality and lower costs which ultimately results in profits for the business. For businesses that value business and wish to capture every potential lead, a voicemail system accessible 24/7 is essential. The most significant advancement of late that is offering great benefits for small businesses is the voicemail to text feature now available on almost every voicemail system.

What does Voicemail offer me?

In its simplest form it has only the functions of an answering machine, using a standard telephone handset for the user interface, but it can use a centralized, computerized system rather than equipment at the individual telephone. Voicemail systems can be much more sophisticated than answering machines in that they can:

  • Answer many phones at the same time
  • Store incoming voice messages in personalized mailboxes associated with the user's phone number
  • Enable users to forward received messages to another voice mailbox
  • Send messages to one or more other user voice mailboxes
  • Add a voice introduction to a forwarded message
  • Store voice messages for future delivery
  • Make calls to a telephone or paging service to notify the user a message has arrived in his/her mailbox
  • Transfer callers to another phone number for personal assistance
  • Play different message greetings to different callers.


Voicemail to Text

The voicemail to text service is a recent technological advancement in the voicemail system field that converts voice messages into text to send as an email or text message to your phone or email. The technology deciphers the spoken voice and words from any background noise and records it so you can simply read the message, save it or forward it as required whether it be during a business lunch or at a movie. This system also makes for easy voicemail storage and retrieval. This voicemail system feature includes fast translation so that there is minimal delay between the caller leaving the message and the receiver opening the text message. It is known to have a high level of accuracy and if you are unsure, trials are often available with most providers. This service is available on both home and mobile phones and is compatible with all types of phones that can receive emails or text messages.

Standalone Voicemail System

Your business is able to program a standalone voicemail system in conjunction with a range of other PBX features to enhance the customer’s phone experience with your company with relatively low costs and effort. Auto-attendants can direct callers through different departments and individual employees and forward to personalized voicemails when internal phones are not answered. A standalone voicemail system can often be implemented in most small businesses without purchasing any additional equipment but merely your existing telephone or internet connection.

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