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 Not sure what phone system
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Phone System Buyers Guide Print E-mail

Communication is the driving force behind all businesses, whether smallor large. The telephone system is a key element in providing effective communications both within your organization and to the outside world.

In this buyers guide we will introduce you to the basic benefits and features of telephone systems, and help you through the steps of finding, purchasing and financing the best system for your business.




At a glance - What's in our phone system buyers guide?

Introduction to buying a phone system.

Types of commercial phone systems
This section provides some basic insight into what a telephone system actually is, the different types of technology that are available and both their advantages and disadvantages. This will help you establish what type of phone system your business needs.

Dimensioning a telephone system
It's important to make sure your telephone system is the right size for your business. Questions that need to be asked are how many lines do I need? How many extensions? (What does this all mean?!) Knowing exactly what you require from your system before purchasing can save you thousands
of dollars in installation fees as well as services in the future.

Basic telephone system features
To ensure you don't get carried away or stitched up in spending your money on features that aren't really specific to your business' requirements, it's important to understand basic phone system features and get bang for your dollar with a system that fulfills your companies needs.

Basic telephone handset features
The selection of a telephone handset for your system is extremely important as it is the interface to the functionality of the telephone system, or the connecting point between users and what the system has to offer. This guide covers the wide range of models and their features available from all of the good telephone handset brands on the market; from Alcatel, Ericcson and LG to Panasonic to Samsung.

Advanced Phone System Features
For companies that will make extensive use of their phone system, more advanced features such as VoIP, Voice Mail  and wireless mobility offer technologies that can immensely improve your business and efficiency. A good knowledge of these can be importan
t to ensure you find the right phone system solution for your business.

How to select and purchase a telephone system, and things to do before contacting a dealer
Understand important items you must consider when purchasing a telephone system; includes common questions that you may want to ask the prospective dealer.

Financing your phone system
The final section of this guide covers financial options and solutions to purchasing a telephone system. You can ask the question: do I buy, lease, rent or bundle my new system? It's also important to consider the ongoing costs associated with maintaining and running a phone system.




The telephone is often the easiest way to reach your customers and suppliers. It should also be the easiest way for them to reach you. You want important business calls into your office to go to the right person and be answered within service levels that you define and can monitor. So you can see that a business phone system is one of the most important purchases your office can make.

The telecommunications industry is not renowned for communicating well with someone who wants to buy a telephone system. It uses its own unique jargon together with the tendency to talk about the exciting technology used rather than focusing on the benefits for your particular business. The result is confusing except for the most technically savvy purchaser.

There are many factors to consider when buying a business telephone system.
For example you will need :
  • To get enough capacity for your current needs while planning for growth.
  • To understand the features that are available on modern phone systems and choose a phone system that supports all the features your business requires.
  • Select the right telephone network services (provided by Telcos like Telstra or Optus) to deliver the solution you have specified.

Managing all of those factors while keeping costs down can be a huge challenge, but we can help. This Buyer's Guide will help you understand the types of decisions you need to make by explaining:

  1. What a telephone system is, the different types of technology available and their advantages and disadvantages;
  2. The key benefits of today's telephone systems and applications
  3. The relationship between manufacturers, telephone systems sales and service agent (also referred to as telephone systems dealers) and network providers
  4. What you should take into consideration when buying a telephone system;
  5. The right telephone network services (provided by Telcos like Telstra or Optus) to get the most out of your telephone system and ways to reduce the total cost of ownership for the solution you have specified;
  6. Finance;


Next Page: Types of commercial telephone systems >>


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