Telephone Systems, Cisco, Samsung, NEC, Alcatel

Search

Manufacturers & Suppliers

Samsung
Cisco
Aristel
Alcatel
Avaya
Commander
Ericsson
Hybrex
LG Aria
NEC
Panasonic
Telstra
Toshiba
Mitel
VoIP Carriers
..
Fujitsu

Carriers & Resellers

AAPT
iPrimus
M2
Optus
PowerTel
Telstra
TPG
VoIP Carriers

Peripherals

Mobile Phones
Headsets
Voicemail
UPS
Cordless Handsets
Conference Phones
Pay Phones
Soft Phones
Door Phones
Pre-owned handsets

RSS Feed

Steve Simeonidis' IT Guide



 

Not sure what to choose?

 Not sure what phone system
 to get?

 
 

Advanced Phone System Features Print E-mail

For organisations whose nature of business require a more extensive or sophisticated use of telecommunications, modern corporate phone systems offer some more advanced options with significant benefits.


  • Automatic call forwarding: this can greatly assist both employees andcallers. By automatically routing incoming calls to wherever your employees are, whether on the road, working at home, or even at a remote location, automatic forwarding increases the likelihood that callers are able to reach the person they need with minimal effort. Callers do not need to make a second or third call. In addition, your employees avoid having to return to an overflowing Voicemail box and waiting customers.

  • Automatic Call Distribution (ACD): offers any working environment the capability to both optimise their service for incoming callers  while adjacently maximising staff productivity. ACD distributes calls within a group so that the first available agent takes the call. Additionally, if no agents are available the call can be held in a queue with a comfort message that their call will be attended to shortly. A group supervisor can also access real time information on how the group is operating including number of calls in queue, average queuing time and total incoming calls received.

ACD functionality is ideal for business departments that operate as an incoming call centre such as accounts, telephone sales or a technical help desk. Many telephone systems provide this functionality as standard. There are also more sophisticated call centre applications that integrate with the telephone system and are designed for specific needs of larger call centres. These applications include functionality like more sophisticated reporting, remote agent working and call routing to agents based on their skill levels.


  • Computer Telephony Integration (CTI): refers to any industry standard that allows non proprietary computer software applications to interface with the telephone system. The Microsoft TAPI standard is a commonly used CTI standard. The applications range from windows based system administration tools that enable intuitive management of your telephone system features without the need to call a service technician to sophisticated call centre applications. The key thing here for the user is the value the CTI application brings to your business.

  • Networking: refers to the capability of telephone systems at multiple sites to be linked so that they operate as one virtual system with common features. For instance, a call in your Melbourne office could be transferred as easily to an extension in your networked Sydney system as to another Melbourne extension. Other benefits of networking are the sharing of resources such as voice mail or receptionists between sites – a significant plus where there are a number of small branch offices. Today, networking is IP based and usually over a WAN. Some manufacturers claim their products can network with other vendors products using standards like QSIG, but the features supported are less than for networking between products from the same manufacturer.
  • Operator Console: the terminal designed for the receptionist or operator of your company. Key features of Operator Consoles is the capability for easy answering and transferring of calls. This can be done by providing add-ons to handsets that provide multiple dedicated line and extension positions keys – an effective solution for officers with up to 50 employees. In larger environments, or where the switchboard is very busy, dedicated operator consoles are the best option to deliver the professional and efficient service to create the right image for your company. Today, most dedicated Operator Consoles are PC based with a headset and use the standard point and click operation to deliver incoming and internal calls to the correct person. They include features that:
  • Show the status of each extension on the system including if they are on a call or if diversions are set
  • Provide visibility of all calls on hold with notes
  • Transfer direct to mail box
  • Various more sophisticated hold and transfer functions to assist the efficiency of the busy operator

  • Voice Mail:  a system that acts as a corporate answering machine, recording messages from people both inside and outside a company.

    Voice mail systems use centralized recording equipment to record, store, and play back messages. Each user can have access to an individual mailbox, which they can customize greetings for and keep private any messages left. Some voice mail products allow you to save fax messages as well.

    These systems are sized according to the number of ports, or connections, that are established between the phone system and the voice mail system. Having more ports on a voice mail system means more people can simultaneously leave or pick up messages.

    Compared to written notes, voice recording allows longer and more complex messages to be accurately relayed. The ability to leave detailed, private messages frequently means that callers can relay information without the need for a return call. This is especially useful when you consider that approximately one half of all calls are for one-way transfers of information.

    Messages can also be accessed from outside the office and you can even have voice mail SMS your mobile of a voice mail message on your extension if you are out of the office.

    Voice mail systems also guarantee a common messaging platform within a company. Features such as broadcasting allow employees to send messages to multiple people at once, allowing a voice mail system to serve as a central messaging center for a work-group or the entire company.

    Automated Attendant is also provided as part of most voice mail solutions.

    Voice mail can also be integrated with your computer network so that your voice messages and fax messages appear on and can be accessed from your Outlook Inbox – sometimes referred to as Unified Messaging.

    Most voice mail solutions are now telephone system integral as the cost of proprietary voice mail has plummeted in the last few years.

  • Wireless Mobility is similar to providing your own mobile phone network within your office environment. The more mobile users (eg your IT support technicians or warehouse staff) within the company or those who have to be accessible at all times are provided with a wireless handset that is paired to their handset at their desk. Calls can be answered at either phone. Signals are provided by wireless base stations which allow automatic handover to another base station when a user moves out of range. Popular applications are in large retail outlets, large industrial, hospitality and hospitals.

Next Page: Selecting and Purchasing a Telephone System >>
 

Contact Us


Services

Get a FREE Quote
Free Bill Analysis & Audit
Buyers Guide
Accredited Professionals
Relocating?
Expanding Your System?
IT Guide

Find A Local Dealer

Accredited Telephone Systems sales professionals can provide you with quotes for multiple brands, depending on your needs and to suit your requirements. 

Accredited Professionals

Phone Traders

News

The Australian Dotcom Crash Quiz

Test your knowledge about the dotcom boom and its spectacular end. It is now ten years since the bubble burst.

Source: AustralianIT.com.au | IT News Top Stories | 12 Mar 2010 | 7:35 pm EST

Roxon releases health identifier rules

FEDERAL Health Minister Nicola Roxon has buckled and released proposed draft regulations for the Healthcare Identifiers service.  

Source: AustralianIT.com.au | IT News Top Stories | 12 Mar 2010 | 6:08 pm EST

70 substantiated privacy breaches in 2009: Medicare

THERE were 70 substantiated privacy breaches from investigations into around 950 Medicare employees suspected of having had unauthorised access to client records.

Source: AustralianIT.com.au | IT News Top Stories | 12 Mar 2010 | 5:37 pm EST

Do not touch Do Not Call register: Smith

THE federal opposition has vowed to vote down government legislation which seeks to extend the Do Not Call Register to businesses.

Source: AustralianIT.com.au | IT News Top Stories | 12 Mar 2010 | 3:40 pm EST

Samsung Specials

Samsung and Telstra Business Systems announce new partnership!

Samsung Communications and Telstra Corporation have signed a commercial agreement to jointly market Samsung's OfficeServ 7000 series Enterprise IP Solutions via the highly successful Telstra Business Systems (TBS) program.

More Info >>

Small Business Tax Break - INCREASED TO 50%!

Small businesses can claim a $1000 tax deduction* on Samsung OfficeServ 7030 systems for a limited time only!

Click here for more information

Finance for your Telephone System and other Office Equipment. We can assist you with information and prices for Rentals, Operating Leases, Financial Lease and Corporate Hire Purchase
Terms and Conditions | Privacy Policy | Partner Link | Sitemap
Telephone System information Australia-wide, including: Telephone Systems Melbourne | Telephone Systems Ballarat | Telephone Systems Shepparton | Telephone Systems Bairnsdale | Telephone Systems Hobart | Telephone Systems Launceston | Telephone Systems Sydney | Telephone Systems Newcastle | Telephone Systems Coffs Harbour | Telephone Systems Albury Wodonga | Telephone Systems Wollongong | Telephone Systems Port Macquarie | Telephone Systems Brisbane | Telephone Systems Sunshine Coast | Telephone Systems Gold Coast | Telephone Systems Rockhampton | Telephone Systems Perth | Telephone Systems Australian Marine Complex | Telephone Systems City of Swan | Telephone Systems City of Gosnells | Telephone Systems Adelaide | Telephone Systems Barossa Valley | Telephone Systems Adelaide Hills | Telephone Systems Darwin | Telephone Systems Canberra | Telephone Systems Snowy Mountains |

Samsung Telephone Systems | NEC Telephone Systems Panasonic Telephone Systems | Alcatel Telephone Systems | Ericsson Telephone Systems | Mitel Telephone Systems | Fujitsu Telephone Systems | LG ARIA Telephone Systems | Aristel Telephone Systems | Avaya telephone systems |

Website Powered by Milan Industries
Valid XHTML 1.0 Transitional