Avaya IP Office Telephone System Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements. What's New With This Release IP Office 3.1 is even more attractive to independently-owned businesses (single-location and multi-location) as well as branch offices of much larger companies. The software contains new features and support for new devices that will add significantly to the value that IP Office provides to both Business Partners and customers. Business Benefits - - Total voice and data communication solution for small and mid-sized businesses.
- - Functions as a traditional phone system or an IP Telephony Server.
- - Supports both single locations and multi-site networks.
- - Basic call center and voice messaging capabilities are built-in.
- - Scalable as business needs grow. Protects current investments in communications.
Avaya IP Office can also help businesses to improve productivity in the work place. Its sophisticated applications such as integrated messaging, voice mail and auto attendant can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the portfolio ensuring that home and mobile workers can work as effectively remotely as they could from an office location. The full Avaya IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol. ACCOUNT CODESAccurate client billing for your staff time and Telstra costs
MULTIPLE PARTY CONFERENCESProfessional call handling to arrange appointments, manage & finalise matters
EXTERNAL CALL TRANSFERYour office can transfer important calls to any mobile or handset
DIRECT DIALImprove client service save operator and staff costs
IP REMOTE OFFICE- Virtual office scenario – voice & data – your office handset at home
- Work from home or other offices with full functionality
VOICEMAIL & FAXES TO YOUR EMAIL DESKTOP - UNIFIED MESSAGING- Emails, faxes and voice messages in your email box for simple & improved message management
- Accurate and private messages
- Save operator and staff costs
- Live Voice Recording
DICTAPHONE DIRECT FROM ANY HANDSET- Direct recording from handset
- From home, mobile phone, anywhere
- New age technology
LEAST COST ROUTING- Automatically saves money
- Selects the lowest cost call method
COMPUTER TELEPHONY INTEGRATION (CTI)- Automatic screen pop of client files for incoming calls
- Dial direct from your database for outgoing calls
Summary of Avaya IP Office Exclusive Business Features
These features are all exclusive to Avaya IP Office :
- - Simplest to use handsets – clearly labelled in English (not symbols). Soft screen keys for hot desking and easy to use options. Easy to read screens with largest characters display.
- - Diverted numbers from other sites will be answered by their own individual greeting messages and auto attendants, plus their own individual queue announcements.
- - Extension status on Phone Manager and handsets.
- - Busy Lamp Field For Extensions Across IP – for Phones and Phone Manager users
- - Scripts for each group and each site for professional and mistake free call answering.
- - Twinning of external phone numbers and mobiles for remote office integration.
- - Super groups which include group members across several sites via IP – staff
convergence via the only genuine virtual office scenario. - - Flip Flop call handling whereby the caller (internal or external) will automatically ring a busy extension. The user will see the second caller’s name or ID (similar to mobile phone).
- - 64 Party Conference with voice prompts to guide inbound callers to their conference.
- - Do Not Disturb with exception list to allow important calls to get through.
- Group Voicemail Boxes with message lamp notification on multiple handsets and email.
- - Send voicemails to any email box (not just Outlook) via a built in SMTP server
- - Multiple Park Slots - easy hold/ pick up at any desk – use handset, Phone Manager or both.
- - Live Voice Recordings with random selection options (eg 1% or 100% of calls recorded).
- - Timer on handsets for duration of call details – Alcatel does not support this feature.
- - Drop button on handset to release ringing or call waiting call for faster call handling.
- - Call centre functionalities and extensive call flow automations are built into the system.
These are extra cost options on other systems.
For more information call us now on 1300 727 929
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