A Phone Billing Audit can be conducted no matter who your Telephone Company or Call Provider is and encompass fixed line, mobile and data services. The Phone Billing Audit will confirm for you;

• Determine if your Telephone Company or Call Provider is charging you the agreed rates.
• Potential cost reductions through rates, charges and line rental.
• Billing discrepancies and possible credits.
• Evaluate Call patterns and how these impact costs.
• Understand Current technologies and how these impact cost and operational efficiencies.
• Look at ways to improve accountability and your relationship with your Telephone Company or Call Provider.

The Phone Billing Audit targets areas not normally covered when dealing direct with your Telephone Company or Call Provider – and the results provide a valuable tool for negotiations. Billing Phone Billing Audits are usually completed within five working days and requirements can be tailored to you.

What is needed to be able to conduct the Phone Billing Audit?

Complete the online enquiry form and submit. You will be contacted to discuss your specific requirement. The standard requirements will include;

• A complete copy of a recent months phone accounts
• If available, a copy of the current contract and agreed rates to be able to confirm if you are being charged correctly and if credits from your Telephone Company or Call Provider may apply.
• There may be questions and other information required based on your specific needs and expectations.

Consultation

Once the Phone Billing Audit has been completed by our industry specialists, you will be contacted and provided with consultation covering the results and any recommendations resulting from the Phone Billing Audit.

As required other consultation may include;

• Advice and project management in relation to Office relocations
• Managing the review process of your telecommunication contracts
• Auditing other offers you may have received to confirm the true impact to your business, before you make a decision.
• Telecommunications Tender Management for larger businesses.
• Contract review and auditing
• Carrier dispute resolution

Maintain a cost efficient and reliable environment

An ongoing evaluation of your telecommunications will ensure;

• Recommendations from the initial Phone Billing Audit are correctly implemented
• Savings and operational efficiencies are maintained over time
• Your business is up to date with new technology
• Telephone Company or Call Provider billing accuracy is maintained
• New reduced rates are available as they become applicable
• Line Rental and associated call usage remains relevant to the business needs.

FAQs